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Why my score shows "- -"

The two-dash placeholder means a calculation is in flight, has never run, or is blocked. Here is how to tell which.

Same on every platform Updated
On this page

What this does

- - in the score gauge or in a CDI ring is a placeholder, not a score. It is never a zero, and it is not an error on its own. The same two dashes appear on every platform.

The two reasons

1. A calculation is running right now.

This is the common one. Pressing Sync Trades starts a broker sync and then fires a score recalculation about ten seconds later. While it runs, the gauge and all three rings hold the placeholder. The web cycles a set of loading messages every few seconds, and the apps show a progress line under the gauge.

A recalculation typically takes around a minute and a half. Nothing is stuck until several minutes have passed.

2. No score has ever been calculated for you.

The apps say “Scores not calculated yet” under the dashes. This happens on a fresh account before any trades have been imported and scored. Import trades, then recalculate.

A brand-new account with data but no scores yet can also show a plain 0 on the web rather than dashes. Both mean the same thing: nothing has been computed.

Steps

Same on every platform

  1. Wait two minutes. If a sync started the recalculation, the number appears on its own.
  2. Check whether you have any imported trades. No trades means nothing to score.
  3. If both are fine, force a recalculation. See Recalculate your scores.

What you should see

A number from 0 to 100 in the gauge and three numbers in the rings. The insight card fills in underneath shortly afterwards.

A warning triangle with “Error loading scores” is a different state from the dashes. That one means the read failed rather than that the score is missing, and reopening the screen usually clears it.

If it doesn’t work

  • The dashes never clear, even after a recalculation. Check the date you are looking at. VEXA does not calculate scores for dates more than 30 days old. Only today can be forced.
  • The rings show dashes but the main gauge has a number. A calculation is partway through. Give it a moment.
  • Your score sits at 0 and will not move. Zero is a real score for an account with no trading activity in the scoring window. Import trades and recalculate.

Related

Recalculate your scores Where the recalculate button is on each surface, when scores update on their own, and the daily cap on forced recalculations. What the VEXA Score is The 0 to 100 headline number, the exact weights that build it from Confidence, Discipline and Intuition, and what feeds each part. Why a feature is locked Which parts of VEXA need Pro, why everything else is open on the free plan, and what a lock screen is actually telling you.

Still stuck? Email support@vexatrade.ai.