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Start a subscription on the web

Start VEXA Pro on the web, pay through Stripe checkout, and know what each of the three post-payment screens means.

Web Updated
On this page

What this does

Buying on the web puts your subscription on Stripe. Referral codes and promo codes work on this rail only, and plan changes happen inside VEXA rather than in a store.

Before you start

  • Have a card ready. Subscribing charges you immediately, whichever cadence you pick.
  • Monthly takes $29.99 there and then. Annual takes the full $299.99.
  • Use a permanent email address. Disposable mailbox domains are rejected at checkout, because that address is where your receipts and password link are sent.

Steps

Web only

  1. Open Profile from the sidebar card at the bottom, which reads your name with View Profile under it.
  2. Find the Subscription card and tap the plan row. The Choose your plan page opens.
  3. Pick Monthly or Annual on the toggle. Monthly is selected by default.
  4. On the Pro card, press Get Pro.
  5. You are handed to Stripe. Fill in your card details there.
  6. If you have a promotion code, open Add promotion code on the Stripe page and enter it.
  7. Press pay. Stripe returns you to VEXA.

What you should see

You land on a confirmation page, which is honest about what is happening rather than always claiming success:

  1. Activating your subscription. A spinner, for the first few seconds while the payment confirmation reaches VEXA. This is normal.
  2. Almost there, activation is taking longer than usual. An orange spinner if it goes past about twelve seconds. Your payment went through and your subscription exists. The page updates itself the moment it is ready, and your dashboard unlocks on its own too.
  3. You’re in. A green tick and “Welcome to VEXA Pro”. A receipt follows by email.

If you are a brand new web customer, the welcome email also carries a Set your password button. That is your only route to setting a password, so keep the email.

If it doesn’t work

  • Everything is still locked after a few minutes. See I paid but VEXA still says I’m locked. You will not be charged twice.
  • “You already have an active VEXA subscription.” You are already subscribed, so checkout refuses rather than selling you a second one. Change your plan from Profile > Subscription instead. See Manage your plan.
  • “Too many checkout attempts. Please try again in a few minutes.” Five checkout attempts from one connection in five minutes trips a rate limit. Wait a few minutes.
  • “Please use a permanent email address.” Disposable mailbox domains are blocked at checkout. Use your real address.
  • You expected a free trial and were charged. Checkout bills you at once. Your free evaluation is the Welcome Package, which runs before you subscribe. See Pricing and billing cycles.
  • You closed the Stripe page. You land on a cancelled page, you were not charged, and your plan is unchanged. Start again whenever you like.

Related

I paid but VEXA still says I'm locked What the activation screens mean, how long provisioning really takes, and why you will not be charged twice. Use a promo code Promo codes are entered on the Stripe checkout page, not inside VEXA, and they work on the web only. Pricing and billing cycles What VEXA Pro costs monthly and annually, when you are charged, and what the annual saving is worth.

Still stuck? Email support@vexatrade.ai.