Refunds

What this does

This is the plain-language version of the refund policy. The policy itself is at vexatrade.ai/refund-policy and it is the version that governs. Where this page and that page differ, that page wins.

The position, in the policy’s own words

All VEXA subscriptions are non-refundable. Your Welcome Package is your evaluation window. Every new account gets it free, with no card. Subscribing bills you immediately, and once a payment is taken it is final.

And on the Welcome Package:

The Welcome Package is your evaluation window. Please make your decision before you subscribe. We do not issue refunds on a subscription once it has been charged.

Before you start

• The Welcome Package costs nothing and takes no card. That is 14 days of Full Access on a new account, or 30 if a friend referred you. See Your Welcome Package: Full Access explained.
• Subscribing charges you immediately, on the web, on iPhone, on iPad and on Android. There is no gap between the button and the charge.
• Annual plans carry no pro-rated refund. The policy is explicit that it does not refund unused months on an annual plan, whether you cancel a day or eleven months in.
• Cancelling does not refund the current period. You keep access until it ends. See Cancel your subscription.

What is explicitly not refundable

The policy names these:

• Subscription fees already charged, including a renewal you meant to cancel and did not
• Unused time on a plan you cancelled
• Bugs, incomplete features and rough edges in a product that is still being built, which is what the Welcome Package is for
• Temporary downtime or partial service interruptions
• A third-party service VEXA relies on changing, degrading or going away

Steps

Where to ask depends on who took your money.

Goodwill refunds

The policy keeps a narrow discretionary exception for rare cases, decided one by one. It also says plainly what does not qualify: changing your mind, not using the service, or not liking it.

What you should see

Store refunds are decided by Apple or Google and they email you their decision. A refund from Stripe appears on your statement within your bank’s normal window, usually five to ten working days.

If it doesn’t work

• You were charged as soon as you subscribed. That is how VEXA bills now. Read Pricing and billing cycles before asking for a refund. The answer is often there.
• You cancelled but were charged anyway. Check you cancelled in the store you bought through, on the same account. See Cancel your subscription.
• You deleted the app and kept being billed. Deleting an app does not cancel a store subscription. Cancel in the store.