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Restore purchases

Reconnect a subscription you already paid for on this Apple Account or Google account, and what the 'no active subscriptions' message really means.

iPhoneiPadAndroidAndroid tablet Updated

What this does

Restore asks the store whether this Apple Account or Google account holds a VEXA subscription, and reconnects it to the account you are signed in to. Use it after reinstalling, after a new phone, or when a purchase you know you made is not showing.

It never charges you.

Before you start

  • Sign in to VEXA with the same account you used when you subscribed.
  • Be signed in to the store account that made the purchase.
  • There is nothing to restore on the web. Web subscriptions live on the server, so they follow your VEXA account automatically. There is no Restore button on the web and none is needed.

Steps

  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription.
  3. Tap Restore Purchases.
  4. Wait for the check to finish.

You can also do this from the paywall footer.

  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription.
  3. Tap Restore Purchases.
  4. Wait for the check to finish.

You can also do this from the paywall footer.

  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription.
  3. Tap Restore purchases.
  4. Wait for the check to finish.

You can also do this from the paywall sheet.

  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription.
  3. Tap Restore purchases.
  4. Wait for the check to finish.

You can also do this from the paywall sheet.

What you should see

If a subscription is found, the paywall closes and Profile > Subscription names your plan.

”No active subscriptions found on this Apple ID”

This is the message people misread. It does not mean your subscription is gone. It means this Apple Account holds no live VEXA subscription, which usually has one of four causes:

  1. You are signed in to a different Apple Account from the one that paid. Check in Apple’s Settings app, at the top of the list.
  2. You bought on the web. There is nothing in the App Store to find. Your subscription is already attached to your VEXA account.
  3. You bought on Android. Same reason, different store.
  4. The subscription has actually ended.

The Android equivalent behaves the same way against your Google account.

If it doesn’t work

  • Restore found nothing and you are certain you paid. Check which store took the money in your receipts, and check which account you are signed in to on VEXA.
  • Restore worked but features are still locked. Give it a minute and reopen the app. If it persists, see I paid but VEXA still says I’m locked.
  • You have paid twice by accident. Do not restore repeatedly. Email support@vexatrade.ai with both receipts.

Related

I paid but VEXA still says I'm locked What the activation screens mean, how long provisioning really takes, and why you will not be charged twice. Manage an App Store subscription Cancel, change plan, update your card or see receipts for a VEXA subscription bought on iPhone or iPad. Manage a Google Play subscription Cancel, change plan, update your card or see receipts for a VEXA subscription bought on Android.

Still stuck? Email support@vexatrade.ai.