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Why you can't subscribe or change plans on another platform

A subscription can only be changed in the shop that sold it. Here is what each blocking message means and where to go instead.

Same on every platform Updated

What this does

Your VEXA plan works on every device. The billing behind it does not move around with you. Apple, Google and Stripe each hold their own subscriptions and none of them can edit another’s.

So VEXA blocks a second purchase rather than letting you end up paying twice for the same thing.

Before you start

Find out where you bought it. Open Profile, then Subscription. If the surface you are on did not sell you the plan, it says so.

What each message means

Where you see itWhat it saysWhat to do
Web plan card”Manage in the app. Your plan is billed through the App Store”Change it on your iPhone or iPad
Web plan card”Manage in the app. Your plan is billed through Google Play”Change it on your Android device
iPhone or iPad alert”Manage on the web. You already have an active subscription that was purchased on the web.”Sign in at vexatrade.ai
Android dialog”This subscription can’t be cancelled or changed in this app because it was purchased on the Apple App Store.”Use your Apple device
Android dialog”…because it was purchased on the web.”Sign in at vexatrade.ai
Web checkout”You already have an active VEXA subscription.”Change your plan rather than buying a second one

Steps

  1. Open Profile from the sidebar card at the bottom.
  2. Find the Subscription card and read the plan row.
  3. If it names a store, open VEXA on a device signed in to that store and make the change there.
  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription and read the row.
  3. If VEXA says the plan was bought on the web, sign in at vexatrade.ai in a browser and change it there.
  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription and read the row.
  3. If VEXA says the plan was bought on the web, sign in at vexatrade.ai in a browser and change it there.
  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription and read the row.
  3. If the dialog names another store, make the change there.
  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription and read the row.
  3. If the dialog names another store, make the change there.

Moving your billing to a different platform

There is no transfer. To change rails you cancel where you are, wait for that access to run out, then subscribe on the new one. Doing it in that order avoids paying two shops at once.

Two things worth knowing before you do:

  • The web is the only rail that takes a referral code or a promo code.
  • Store prices are converted into local currency by Apple or Google. Web prices are in US dollars.

What you should see

Once you make the change in the right store, Profile > Subscription updates on every device within a minute or two. You never need to buy again on the second device.

If it doesn’t work

  • Neither platform admits to holding the subscription. You may be signed in to VEXA with a different account on one of them. Check the email address on Profile.
  • You already paid twice. Cancel one, then email support@vexatrade.ai with both receipts.

Related

Cancel your subscription Where you bought VEXA is where you cancel it. Three exact paths, and what keeps working afterwards. Upgrade from Edge to Pro Move up to Pro on the rail you bought on. The upgrade takes effect immediately and you are charged the difference. Pricing and billing cycles What VEXA Edge and VEXA Pro cost monthly and annually, when you are charged, and what the annual saving is worth.

Still stuck? Email support@vexatrade.ai.