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Emails VEXA sends you

Every email VEXA can send, with its exact subject line, so you can tell a real one from a fake.

Same on every platform Updated

What this does

This is the full list of emails VEXA sends. If something arrives claiming to be from VEXA and is not on this list, treat it as suspicious.

Every genuine VEXA email comes from support@vexatrade.ai.

Account and sign-in

SubjectWhen it is sent
Reset your VEXA passwordYou asked to reset your password
About signing in to VEXAYou asked to reset a password on an account that only signs in with Apple, so no reset link exists
Verify your VEXA emailAt signup, or when you ask for a new verification link
Confirm your email for VEXAYou asked to change your email address
Your VEXA password was changedYour password was successfully changed

The last one is a security notice. If you get it and it was not you, reset your password straight away and email support.

Billing

SubjectWhen it is sent
Welcome to VEXA Edge, {your name} / Welcome to VEXA Pro, {your name}Your subscription starts
Your VEXA plan is now {plan}A plan change that took effect immediately
Your plan changes to VEXA {plan} on {date}A downgrade scheduled for the end of your period
Your VEXA {plan} trial ends on {date}About two days before a monthly trial converts
Your VEXA payment didn’t go throughA renewal was declined
Your VEXA cancellation is confirmedYou cancelled
{Friend} just got you a free month of VEXAA referral reward vested

Waitlist

Sent only if you joined the waitlist while signups were closed. The subject lines are deliberately lowercase:

  • confirm your vexa spot
  • you’re on the vexa list
  • still holding your vexa spot

How to tell a real one

  • The sender is support@vexatrade.ai.
  • The subject matches one on this page.
  • VEXA never asks for your password, your card number or a broker credential by email.
  • Links point at vexatrade.ai or app.vexatrade.ai. Hover before you click.

If something looks wrong, do not click. Open VEXA yourself and check Profile > Subscription, which is the authoritative view of your billing.

What you should see

One email per event, not one per retry. A failed payment sends one email for the whole retry episode, and a cancellation sends one email per cancellation.

If it doesn’t work

  • VEXA emails stopped arriving around the middle of July 2026. Support can put your address back on. Email support@vexatrade.ai from another address.
  • You subscribed on the web and never got the welcome email with the password link. Check spam first, then email support@vexatrade.ai.
  • You cancelled a while ago and got no confirmation. Cancellation emails only started in July 2026. Cancellations before that were silent.
  • You got a trial reminder for a trial you cancelled. The reminder is queued about two days ahead. If Profile > Subscription shows Cancelled, you will not be charged.

Related

Payment failed: what happens next A declined renewal does not lock you out straight away. Here is the retry window, the one email you get, and how to fix it. Cancel your subscription Where you bought VEXA is where you cancel it. Three exact paths, and what keeps working afterwards. How the free trial works The 14-day trial is monthly only, needs a card, and on the web you get one per lifetime. Here is exactly who qualifies and what happens on day 14.

Still stuck? Email support@vexatrade.ai.