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Update your payment method

Change the card VEXA charges. The card lives with whoever took your money: Stripe, Apple or Google.

Same on every platform Updated

What this does

VEXA never stores your card. Whichever shop took your first payment holds it, and that is where you change it.

Before you start

Know where you bought your subscription. Profile > Subscription tells you: if the web card reads “Manage in the app”, you bought on a phone.

Steps

  1. Open Profile from the sidebar card at the bottom.
  2. Find the Subscription card and tap the plan row.
  3. On the Choose your plan page, press Manage billing.
  4. Stripe’s billing portal opens in your browser.
  5. Add or update your card there, then close the portal.
  1. Open the Settings app on your iPhone. This is Apple’s Settings app, not VEXA.
  2. Tap your name at the top.
  3. Tap Payment & Shipping.
  4. Update the payment method on your Apple Account.
  1. Open the Settings app on your iPad. This is Apple’s Settings app, not VEXA.
  2. Tap your name at the top.
  3. Tap Payment & Shipping.
  4. Update the payment method on your Apple Account.
  1. Open the Google Play app.
  2. Tap your profile picture, then Payments & subscriptions.
  3. Tap Payment methods and update your card.
  1. Open the Google Play app.
  2. Tap your profile picture, then Payments & subscriptions.
  3. Tap Payment methods and update your card.

What you should see

The new card is listed as the payment method for the VEXA subscription. The next renewal charges it.

If your subscription had already failed a payment, the retry usually clears within a day of the new card being added, and access continues throughout.

If it doesn’t work

  • There is no Manage billing button on the web. It only shows for subscriptions billed through Stripe. If you bought on a phone, change the card in that store.
  • “This subscription is managed outside Stripe (App Store / Play Store).” Exactly that. Update the card in the store you bought through.
  • “No billing record found. Subscribe before managing billing.” There is no subscription on this account yet.
  • “We couldn’t open billing. Please try again.” A temporary failure. Retry, then email support@vexatrade.ai if it repeats.
  • Your payment already failed. See Payment failed: what happens next.

Related

Payment failed: what happens next A declined renewal does not lock you out straight away. Here is the retry window, the one email you get, and how to fix it. Cancel your subscription Where you bought VEXA is where you cancel it. Three exact paths, and what keeps working afterwards. Manage an App Store subscription Cancel, change plan, update your card or see receipts for a VEXA subscription bought on iPhone or iPad.

Still stuck? Email support@vexatrade.ai.