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Switch between monthly and annual billing

Moving to annual charges you now, prorated against what you have paid. Moving back to monthly waits until your paid year ends.

Same on every platform Updated
On this page

What this does

Annual billing costs less per month. VEXA Pro is $29.99 monthly or $299.99 a year, which works out at $25.00 a month, so paying annually gets you 2 months free. Switching direction behaves differently depending on which way you go.

Before you start

  • Monthly to annual is charged immediately and prorated against what you have already paid.
  • Annual to monthly waits. You stay on annual with everything it includes until your paid year ends, then move to monthly.
  • Do this on the rail you bought on.

Steps

  1. Open Profile from the sidebar card at the bottom.
  2. Find the Subscription card and tap the plan row.
  3. Toggle to the cadence you want at the top of Choose your plan.
  4. Press the button on your plan’s card.
  5. Going to annual, the change applies at once. Going to monthly, confirm the dialog headed Switch to monthly billing?
  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription and tap Manage subscription.
  3. Choose the cadence you want on the paywall.
  4. A dialog explains that Apple will show the exact amount due today and credit unused time. Tap Continue in App Store.
  5. Finish the change in Apple’s subscription sheet.
  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription and tap Manage subscription.
  3. Choose the cadence you want on the paywall.
  4. A dialog explains that Apple will show the exact amount due today and credit unused time. Tap Continue in App Store.
  5. Finish the change in Apple’s subscription sheet.
  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription and tap Manage in Google Play.
  3. In Play, open the VEXA subscription and choose the other plan.
  4. Confirm in Play.
  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription and tap Manage in Google Play.
  3. In Play, open the VEXA subscription and choose the other plan.
  4. Confirm in Play.

What you should see

Going to annual: the charge appears straight away and Profile > Subscription reads “Renews {date}” a year out.

Going to monthly on the web: your current card shows “Current plan · Active until {date}” with a Keep {Plan} button to undo, and the monthly card shows “Activating {date}”.

Either way, VEXA emails you a plan change confirmation.

If it doesn’t work

  • Switching ended a trial you were still inside. A small number of accounts subscribed before VEXA moved to the Welcome Package and are still on a card-attached trial. Changing cadence ends that trial and charges you today.
  • A dialog opened Apple’s own subscription sheet instead of buying in VEXA. Also expected. Apple requires cadence changes and downgrades to go through its sheet so it can calculate the credit itself.
  • “We couldn’t schedule this plan change right now.” Nothing was charged. Try again in a few minutes, then email support@vexatrade.ai if it repeats.
  • You bought on a different platform. The web card reads “Manage in the app” and the phone shows a dialog naming the other store. See Why you can’t subscribe or change plans on another platform.

Related

Pricing and billing cycles What VEXA Pro costs monthly and annually, when you are charged, and what the annual saving is worth. Manage your plan Upgrade to Pro, switch between monthly and annual billing, or stop paying, and what happens to your trades and journal when you go back to the free plan. Manage an App Store subscription Cancel, change plan, update your card or see receipts for a VEXA subscription bought on iPhone or iPad.

Still stuck? Email support@vexatrade.ai.