Manage a Google Play subscription

What this does

A subscription bought inside the Android app belongs to your Google Play account. Google holds the card, sends the receipts, decides refunds and applies plan changes. VEXA can show you the subscription but cannot alter it.

Before you start

• You need the same Google account you bought with.
• VEXA gives you a shortcut: Profile > Subscription > Manage in Google Play opens Play on the VEXA subscription.

Steps

What you can do where

Downgrades and cadence drops through Play take effect at your next renewal, not immediately. You keep the plan you paid for until then.

What you should see

Play lists VEXA with the current plan and the renewal date. Changes reach VEXA within a minute or two, and Profile > Subscription updates itself.

If it doesn’t work

• A dialog says your subscription was bought on the Apple App Store or on the web. It was bought on another rail, so Play has nothing to manage. Go to the store named in the dialog.
• VEXA is not in your Play subscriptions. You are signed in to a different Google account, or you bought elsewhere. Check Profile > Subscription in VEXA.
• You cancelled in Play and VEXA still shows a plan. Correct. Access runs to the end of the paid period.
• You paid and VEXA shows Free. Tap Restore purchases. See Restore purchases.
• You want a refund. Google decides those. See Refunds.