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Cancel your subscription

Where you bought VEXA is where you cancel it. Three exact paths, and what keeps working afterwards.

Same on every platform Updated

What this does

Cancelling turns off auto-renewal. You keep full access until the end of the period you have already paid for. Nothing is deleted and nothing is refunded for the remainder of that period.

If you cancel during a free trial you are never charged.

Your plan, and where to manage or restore it — Web
Your plan, and where to manage or restore it
Your plan, and where to manage or restore it — iPhone
Your plan, and where to manage or restore it
Your plan, and where to manage or restore it — iPad
Your plan, and where to manage or restore it

Before you start

Where you bought it is where you cancel it. Deleting the VEXA app does not cancel anything. Neither does deleting your VEXA account, if you bought through the App Store or Google Play. See the warning at the end.

Check where you bought it: open Profile, then Subscription. On the web, a subscription bought on a phone shows “Manage in the app” and names the store.

Steps

  1. Open Profile from the sidebar card at the bottom, which reads your name with View Profile under it.
  2. Find the Subscription card and tap the plan row.
  3. On the Choose your plan page, press Manage billing.
  4. Stripe’s billing portal opens.
  5. Choose to cancel the subscription there and confirm.
  1. Open the Settings app on your iPhone. This is Apple’s Settings app, not VEXA.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Tap VEXA, then Cancel Subscription.

You can also start from inside VEXA: tap the circular avatar at the top right of Home, then Subscription, then Manage subscription, which opens the same Apple sheet.

  1. Open the Settings app on your iPad. This is Apple’s Settings app, not VEXA.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Tap VEXA, then Cancel Subscription.

You can also start from inside VEXA: tap the profile chip at the bottom of the sidebar, then Subscription, then Manage subscription.

  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Subscription and tap Manage in Google Play.
  3. Google Play opens on the VEXA subscription.
  4. Tap Cancel subscription and confirm.

You can also get there directly in the Google Play app, under your profile picture, Payments & subscriptions, Subscriptions.

  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to Subscription and tap Manage in Google Play.
  3. Google Play opens on the VEXA subscription.
  4. Tap Cancel subscription and confirm.

You can also get there directly in the Google Play app, under your profile picture, Payments & subscriptions, Subscriptions.

What you should see

Profile > Subscription shows an amber Cancelled badge with “Access until {date}”.

VEXA emails you once, with the subject “Your VEXA cancellation is confirmed”. It states the date your access runs to and confirms your data stays where it is.

What cancelling does and does not do

Auto-renewalOff
AccessContinues to the end of the paid period
Your trades, journal and scoresUntouched
Refund for the current periodNone. See Refunds
Your Discord Trader roleKept
Your Discord Edge or Pro roleRemoved when access actually ends

Come back later and everything is where you left it.

If it doesn’t work

  • There is no Manage billing button on the web. You bought on a phone. Use the iPhone, iPad or Android steps.
  • “This subscription is managed outside Stripe (App Store / Play Store).” Same reason. Cancel in the store you bought through.
  • You cancelled and are still being charged. Check you cancelled in the right store, on the same account you subscribed with. If you are certain, email support@vexatrade.ai with the receipt.
  • You want to keep VEXA but pay less. Move to Edge instead of cancelling. See Downgrade your plan.

Related

Refunds VEXA subscriptions are non-refundable once charged. The free trial is the evaluation window, and store purchases are refunded by Apple or Google. Downgrade your plan Downgrades take effect at the end of the period you already paid for, which is why you still have Pro after asking for Edge. How the free trial works The 14-day trial is monthly only, needs a card, and on the web you get one per lifetime. Here is exactly who qualifies and what happens on day 14.

Still stuck? Email support@vexatrade.ai.