AI usage limits by plan

What this does

Voice and chat cost real money to run, so each plan includes a monthly allowance of each. They are counted per account, not per device: minutes used on your phone come out of the same pool as minutes used on the web.

The allowances

Plan	Voice minutes per month	Chat messages per month
Free	5	5
Edge	100	300
Pro	300	900

• These are the defaults. Your account can be set higher, and the live figure is always the one on your Subscription screen.

What counts as a voice minute

Every minute of live speech with VEXA, wherever it happens:

• VEXA Voice sessions
• Voice interventions from Sentinel
• Voice sessions started from a journal day

They all draw on the same monthly total.

What counts as a chat message

Each message you send to VEXA Chat. Replies from VEXA do not count.

When the count resets

On your subscription anniversary, not on the first of the month. If you subscribed on the 12th, your allowance resets on the 12th.

For a free account with no subscription, the anniversary is the day you created the account.

The AI Usage card shows your exact window, for example “Jul 3 to Aug 3”. See Read the AI Usage card.

During your free week

Full Access gives you Pro allowances for the week as well as Pro features. The meter shows Pro numbers throughout.

What you should see

Open Profile, then AI Usage. Two bars, one for voice minutes and one for chat messages, each showing what you have used against your plan’s total.

The AI Usage card is not on Android tablet. The allowances still apply there, you just cannot see the meter. Open VEXA on your Android phone or on the web to check it. See Read the AI Usage card.

If it doesn’t work

• Your allowance looks lower than the table. Check which plan the card names. It shows a chip reading Free, Edge or Pro.
• Chat stopped working after five messages on a free account. Free includes a five-message taste. Start a plan for 300 messages on Edge or 900 on Pro.
• You hit the limit before the month was up. See What happens when you hit a limit.
• The numbers on your card differ from the table above. Your account can be set higher than the default. The figure on your own card is the one that applies.