What happens when you hit a limit
The difference between your monthly plan allowance and the daily voice cap, and what each message means.
On this page
What this does
There are two separate limits on voice, and they produce different messages. Reading which one you got tells you whether to wait until tomorrow or start Pro.
The monthly allowances
| Plan | Voice minutes per month | Chat messages per month |
|---|---|---|
| Edge (Free) | 5 | 5 |
| Pro | 300 | 900 |
- These are the defaults. Your account can be set higher, and the live figure is always the one on your Subscription screen.
The free numbers are a taste rather than a working allowance. They exist so you can hear what the coach sounds like before paying.
The two voice limits
| Limit | What it is | The message |
|---|---|---|
| Daily cap | 100 voice sessions per day, and 300 voice minutes per day, on every plan | ”Voice is temporarily unavailable. Please try again.” |
| Monthly allowance | Your plan’s voice minutes for the period | ”You’ve hit a limit. You’ve reached the limit for this feature on your current plan. Wait for your next reset or upgrade your plan.” |
The daily cap is not a plan feature and does not change when you pay. It is a fixed ceiling on the account, checked before your plan is even looked at, and it is there to catch a runaway session rather than to meter you.
It also does not announce itself. Voice fails to connect with the generic message above, which is the same message you get for an ordinary connection problem. If retrying does not help and the AI Usage card still shows minutes left for the month, the daily cap is the likely cause.
A daily block clears at midnight in your own timezone. A monthly one clears on your reset date, or immediately if you start Pro.
In practice the monthly allowance runs out first on both plans, because Pro’s 300 minutes a month is the same number as the daily minute cap.
Chat messages
Chat has one limit: your plan’s monthly allowance. When it is used up you get the same “You’ve hit a limit” message.
The free plan’s 5 messages are reachable through the chat widget on the dashboard even though the full chat page needs Pro, which is why free accounts sometimes report chat working a few times and then stopping.
Your options when you hit the monthly allowance
- Wait for your reset date. It is on the AI Usage card, and it is your subscription anniversary rather than the first of the month.
- Start Pro. The larger allowance is available immediately.
What you should see
Before you get there, the meters on the AI Usage card turn yellow at 80% and red at 100%. See Read the AI Usage card.
Hitting a limit affects only voice and chat. Your trades, journal, metrics and score numbers keep working normally, on either plan.
If it doesn’t work
- You are blocked and the meter says you have minutes left. You have hit the daily cap rather than the monthly allowance. The message does not say so, it reads “Voice is temporarily unavailable”. It clears tomorrow.
- You started Pro and are still blocked. Reload the page or reopen the app so the new allowance is picked up.
- AI features paused briefly and then came back. Short-term rate limits protect the service from bursts. They are minutes long, not days.
Related
Still stuck? Email support@vexatrade.ai.