Features Sentinel Brokers Community Pricing About Us Why VEXA Support Get Access Now

Delete your VEXA account

How to permanently delete your account, what goes with it, and why a subscription bought in an app store keeps charging you unless you cancel it separately.

Same on every platform Updated

What this does

Permanently erases your VEXA account and everything attached to it. There is no undo and nothing we can restore from afterwards.

Before you start

Where you bought your subscription is where you cancel it. This is where account deletion goes wrong most often, so read it before anything else.

Bought onDoes deleting cancel it?
WebYes. Deleting the account cancels the Stripe subscription.
App StoreNo. Cancel it in Settings, then your Apple ID, then Subscriptions.
Google PlayNo. Cancel it in the Play Store, under Payments and subscriptions.

A store subscription is a contract between you and the store. VEXA cannot cancel it on your behalf, so an App Store or Play subscription keeps billing after your account is gone. Cancel it first, then delete. See Cancel your subscription.

Take a copy first if you want one. Once the account is gone, so is the export. See Export all your data.

Signing up again does not restore anything, and does not reset your free week. Full Access is once per email address, ever. A new account on the same address starts with nothing and no free week.

What is deleted: your profile, every trade and open position, journal entries, chat history, Sentinel sessions and health data, broker connections, uploaded files, profile pictures, community memberships and bug reports you filed. Your sign-in itself is removed last.

Steps

  1. In the sidebar, click your name at the bottom, under which it reads View Profile.
  2. Scroll to Settings.
  3. Click Delete My Account.
  4. Read the warning, then type DELETE into the field, in capitals.
  5. Click Delete Forever.
  1. Tap the circular avatar at the top right of Home.
  2. Scroll to the bottom and tap Delete My Account.
  3. Tap Delete Account.
  4. Read the warning, then type DELETE into the field, in capitals.
  5. Tap Delete Forever.
  1. Tap the profile chip at the bottom of the sidebar.
  2. Scroll to the bottom and tap Delete My Account.
  3. Tap Delete Account.
  4. Read the warning, then type DELETE into the field, in capitals.
  5. Tap Delete Forever.
  1. Tap the circular avatar at the top right of Home.
  2. Scroll to Delete My Account.
  3. Tap Delete Account.
  4. Read the warning, then type DELETE into the field, in capitals.
  5. Confirm.
  1. Tap the profile chip at the bottom of the sidebar.
  2. Find Delete Account?.
  3. Read the warning, then type DELETE into the field, in capitals.
  4. Confirm.

What you should see

A warning listing what goes: trades, journal entries, AI chat history, Sentinel sessions and health data, ending with “This action cannot be undone.”

On iPhone and iPad the same dialog adds the subscription line: if you have an active subscription, deleting your account does not cancel it, and you cancel it in Settings, then your Apple ID, then Subscriptions. On Android the equivalent line names the Play Store.

The confirm button stays disabled until the field reads exactly DELETE in capitals. It is deliberately awkward, because a stray tap should not be able to finish this.

After confirming, a blocking overlay appears while the deletion runs, then you are returned to the sign-in screen. Signing in with that account no longer works.

If it doesn’t work

The confirm button will not enable. The field must read DELETE, in capitals, with no spaces.

The deletion stopped partway. If VEXA cannot cancel a web subscription cleanly, it stops before erasing anything, rather than leaving you with a deleted account and a live charge. A failure later in the run behaves differently: whatever had already been erased stays erased, and the rest is still there. The message you get is the same either way, so it will not tell you which one you hit. Retry in both cases. Deletion is safe to run again, because a retry re-runs the whole erasure and skips whatever is already gone. If it keeps failing, write to privacy@vexatrade.ai.

You deleted your account and are still being charged. The subscription was bought in an app store. Cancel it there. See Manage an App Store subscription or Manage a Google Play subscription.

You changed your mind after deleting. There is no recovery. Create a new account and import your trades again. Your free week does not return, because it is granted once per email address.

Related

Export your data Download a single JSON file holding your profile, trades, health data and more, from the web app or any of the four apps, and see what it leaves out. Sign out Where the Sign Out button is on each surface, what gets cleared from the device, and what stays exactly where it was. Cancel your subscription Where you bought VEXA is where you cancel it. Three exact paths, and what keeps working afterwards.

Still stuck? Email support@vexatrade.ai.