Features Sentinel Brokers Community Pricing About Us Why VEXA Support Get Access Now
Browse Troubleshooting & error messages

All topics

I lost access to a feature mid-session

Why a screen you were using can lock itself without you doing anything, and what to do when it happens.

Same on every platform Updated
On this page

What this does

You were reading a page, you clicked something, and now there is a lock screen where the page used to be. Nothing has gone wrong with your account. A time-limited period of access ended while the app was open, and VEXA re-checked your plan on the next navigation.

Why it happens

Access is checked at the moment you open a screen, not once when you sign in. That is deliberate: checking on every navigation is what lets an upgrade take effect instantly. The same mechanism runs in the other direction, so when a period of access ends, the gate closes on your next click rather than waiting for you to restart the app.

The usual cause is your Welcome Package ending. Every new account starts with a 14-day Welcome Package: Full Access to Pro, no card needed. It ends on day 15, at the same time of day you signed up, wherever you happen to be in the app. If you signed up through a referral your package runs 30 days, so it ends on day 31 instead. When it ends you keep the free Edge plan, and every trade you imported stays exactly where it is. Only the Pro screens close. See Your Welcome Package: Full Access explained.

A subscription that lapses or fails to renew closes the same screens.

What locks and what does not

VEXA Pro is what relocks: VEXA Chat and Voice AI Coaching beyond the free plan’s monthly taste, VEXA Sentinel, AI Pattern Recognition, Weekly Overview, VEXA Summaries, the CDI and VEXA Score breakdowns, AI insights, the Rules Tracker, Reminders, AI Import, AI trade commentary and what-if scenarios, and priority support.

Everything else stays open on the free plan, including broker connections and every sync and import, Trades, Metrics, Trade Analysis, the Journal, Open Positions, Playbooks and Tags, the Advanced Chart, Communities and Leaderboards, and your CDI and VEXA Score numbers on the dashboard.

For the full map, see Why a feature is locked.

Steps

  1. Read the lock screen. It names the plan the feature needs.
  2. Open the sidebar footer card, choose View Profile, and read Subscription.
  3. If you want to continue, tap the plan card there to reach Choose your plan.
  4. If you already paid, reload the page once. Your access is switched on independently of the checkout page.
  1. Read the lock screen. It names the plan the feature needs. Note that the back gesture from a lock screen returns you to Home rather than to where you were.
  2. Tap the avatar at the top right of Home, then read Subscription.
  3. To continue, use Upgrade to Pro.
  4. If you already bought on this device and it is still locked, use Restore Purchases.
  1. Read the lock screen. It names the plan the feature needs.
  2. Open the profile chip at the bottom of the sidebar, then read Subscription.
  3. To continue, use Upgrade to Pro.
  4. If you already bought on this device and it is still locked, use Restore Purchases.
  1. Read the lock screen. It names the plan the feature needs.
  2. Tap the avatar at the top right of Home, then read Subscription, which shows your current plan.
  3. To continue, use Upgrade to Pro.
  4. If you already bought on this device and it is still locked, use Restore purchases.
  1. Read the lock screen. It names the plan the feature needs.
  2. Open the profile chip at the bottom of the sidebar, then read Subscription.
  3. To continue, use Upgrade to Pro.
  4. If you already bought on this device and it is still locked, use Restore purchases.

What you should see

Subscription shows one of: your Welcome Package with days remaining, an active plan with a renewal date, or the free Edge plan with nothing scheduled. Whichever it shows explains the lock screen exactly.

Two things worth knowing before they surprise you

  • Subscribing during your Welcome Package charges you that day. You keep Full Access with no gap. The charge lands when you subscribe, not when the package would have ended.
  • The Welcome Package is once per email address, permanently. Deleting the account and signing up again with the same address does not grant another one.

If it doesn’t work

Related

Why a feature is locked Which parts of VEXA need Pro, why everything else is open on the free plan, and what a lock screen is actually telling you. Your Welcome Package: Full Access explained Every new account gets a 14-day Welcome Package of VEXA Pro features with no card, 30 days if a referral brought you in, at a lower AI allowance than a paid Pro plan. From signup to your first charge: the timeline The complete timeline from signup to your first payment, including how long your Welcome Package runs and why subscribing charges you the same day.

Still stuck? Email support@vexatrade.ai.