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Contact support

The two ways to reach the VEXA team, which one to use for what, and what priority support on the Pro plan actually means.

Same on every platform Updated

What this does

There are two ways to reach us and they suit different problems. The Pro plan adds priority support, which has limits worth knowing before you rely on it.

Which channel

Your problemUse
Something is broken and you can reproduce itThe bug form. See Report a bug
Billing, access, a refund, or your accountEmail support@vexatrade.ai
A question, or you want to talk it throughA support ticket in the VEXA Discord
Your data looks wrongEmail, with the detail from What to include in a support request

Email

Write to support@vexatrade.ai from the address on your VEXA account. If you write from a different address, say which account you mean in the first line, because we cannot look you up by the address you happened to send from.

Discord

The VEXA Discord has a support channel with an Open button that creates a private channel between you and the team. Nobody else in the server can read it. The team can claim it, work in it and close it when it is resolved, and a transcript is kept.

Connect Discord from Profile > Discord Community on any surface. Connecting also gives you the Trader role, which stays with you permanently, plus a role matching your plan.

What priority support means

If you are on the Pro plan: your tickets are answered before Edge and free-tier tickets.

That is the whole commitment, and it is deliberate. It is an ordering rule, not a clock. We do not publish a response time, because a two-person team should not promise one it might miss.

Steps

  1. Open the sidebar footer card and choose View Profile.
  2. Open Settings, then Help & Support.
  3. For a direct message instead, email support@vexatrade.ai from your account address.
  1. Tap the circular avatar at the top right of Home.
  2. Open Settings, then Help & Support.
  3. For a direct message instead, email support@vexatrade.ai from your account address.
  1. Open the profile chip at the bottom of the sidebar.
  2. Open Settings, then Help & Support.
  3. For a direct message instead, email support@vexatrade.ai from your account address.
  1. Tap the circular avatar at the top right of Home.
  2. Open Settings, then Help & Support.
  3. For a direct message instead, email support@vexatrade.ai from your account address.
  1. Open the profile chip at the bottom of the sidebar.
  2. Open Settings, then Help & Support. This row works even though several of its neighbours on this surface do not.
  3. For a direct message instead, email support@vexatrade.ai from your account address.

What you should see

For email, a reply to the address you wrote from. For Discord, a new private channel appearing in your server list with your name on it.

Before you write

Read What to include in a support request. A message with the platform, the account email and the exact wording of the error usually resolves in one reply rather than four.

Recognising a genuine message from us

VEXA sends transactional email from support@vexatrade.ai. We never ask for your password, your card number or a verification code, in any channel. If a message asks for any of those, it is not from us.

Related

What to include in a support request The seven details that turn a support thread from four messages into one, and where to find each of them. Report a bug Where the bug report form is on each surface, what each field means, and how to pick a severity that is neither inflated nor ignored. Start here: what's actually wrong? A list of symptoms with the article that fixes each one, so you do not have to guess which part of VEXA broke.

Still stuck? Email support@vexatrade.ai.