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My scores are stuck on "- -"

What the dashes on the VEXA gauge and the three rings mean, and the four reasons a score has not arrived yet.

Same on every platform Updated

What this does

- - on the VEXA gauge, or on the CONFIDENCE, DISCIPLINE and INTUITION rings, is a placeholder. It means “no score calculated yet”. It is not a zero, and it is not an error. Four things stop the calculation producing a number, and there is a way to force it.

Before you start

Scores are calculated on VEXA’s servers, not on your device, and they run after your trade data lands. So the order is always: trades import, then scores calculate, then the gauge fills. A gauge that is empty right after an import is behaving normally.

The four reasons

1. A sync or import is still in flight

Scores recalculate automatically once a sync finishes. Give it a minute after a large import before concluding anything.

2. There is nothing to score yet

With no imported trades there is nothing to measure. The dashboard says so directly, with a welcome card and a button to add your first trades, rather than showing a zero that would look like a bad score.

3. Your plan does not include the score pipeline

On the free tier the scoring job is skipped on the server, so the gauge stays as a placeholder permanently. The dashboard shows a plan card instead of an explanation, which is why this reads as a fault. See Why a feature is locked.

4. A calculation was requested and has not returned

Recalculation has a timeout of a couple of minutes. If you pressed it and navigated away, come back and check rather than pressing it repeatedly.

Steps

  1. Open Dashboard from the sidebar.
  2. Press the small refresh control at the top right of the VEXA Score card.
  3. Wait for the card to stop showing its loading state.
  4. If the number still does not appear, check Profile and then Subscription to confirm which plan you are on.
  1. Go to Home.
  2. Tap Recalculate Score.
  3. Wait for the confirmation alert. This can take up to two minutes.
  4. If the number still does not appear, tap the avatar at the top right of Home and check Subscription.
  1. Open Dashboard from the sidebar.
  2. Pull down to refresh.
  3. Tap a score ring to open the breakdown, which shows whether a calculation exists at all.
  4. If the number still does not appear, open the profile chip in the sidebar and check Subscription.
  1. Go to Home.
  2. Tap Recalculate Score.
  3. Wait for the confirmation. This can take up to two minutes.
  4. If the number still does not appear, tap the avatar at the top right of Home and check Subscription.
  1. Open Dashboard from the sidebar.
  2. Pull down to refresh.
  3. Tap a score ring to open the breakdown, which shows whether a calculation exists at all.
  4. If the number still does not appear, open the profile chip in the sidebar and check Subscription.

What you should see

The gauge shows a number between 0 and 100, and each of the three rings shows its own number. Bands are: 75 and above is Excellent, 50 to 74 is Good, below 50 is Needs Work.

If it doesn’t work

  • The score exists but looks wrong for the day. Scores are calculated after a trading day ends, so today’s activity usually scores tomorrow.
  • Your trades are missing, not only your score. Fix that first. See New trades aren’t showing up.
  • The gauge worked yesterday and stopped today. Check whether a preview period ended. See I lost access to a feature mid-session.

Related

New trades aren't showing up Four reasons freshly imported trades stay invisible, in the order worth checking: filter, date range, cache, and an import that did less than you think. I lost access to a feature mid-session Why a screen you were using can lock itself without you doing anything, and what to do when it happens. Why a feature is locked Which parts of VEXA need Edge, which need Pro, and why a free account cannot open its own old trades.

Still stuck? Email support@vexatrade.ai.