Terms, Privacy and Refund policy

Where the three VEXA legal documents live, a plain-language summary of each, and the auto-renewal disclosure in full.

Same on every platform Updated 26 July 2026

What this does

VEXA has three governing documents. This page links to them and says what each one covers in plain language. The documents themselves are the binding version. This summary is not.

The three documents

Terms & Conditions covers what you may and may not do with VEXA, what VEXA promises and does not promise, and how the agreement ends.
Privacy Policy covers what data VEXA collects, why, who it goes to, how long it is kept, and the rights you have over it. Effective 12 April 2026, last updated 21 June 2026.
Refund Policy covers refunds, cancellation and billing cycles. Effective 13 April 2026, last updated 21 June 2026.

Those three URLs are the canonical copies. They are the ones linked from the App Store and Google Play listings.

Privacy Policy, in short

VEXA is operated by VEXA Artificial Intelligence Development FZ-LLC, registered in Ras Al Khaimah, United Arab Emirates. That company is the data controller.
Health and biometric data is collected only with your explicit consent, is used only for coaching, and is never sold, rented or leased to anyone.
Broker integrations are read-only. VEXA does not store your broker login and does not execute trades.
Data sent to VEXA’s AI service is not used to train general-purpose AI models, and you consent before any of it is sent.
You can access, correct, delete and port your data. Requests to support@vexatrade.ai are answered within 30 days.
GDPR rights apply if you are in the EEA, the UK or Switzerland. CCPA and CPRA rights apply if you are in California. VEXA does not sell personal information.
The service is not for anyone under 18.

Refund Policy, in short

All VEXA subscriptions are non-refundable once charged. The trial is the evaluation window.
Cancel before a monthly trial ends and you are not charged at all.
Annual plans are billed upfront, have no trial, and are not refunded pro rata. Cancelling eleven months in refunds nothing.
Bugs and rough edges in a product still being built are not on their own grounds for a refund. That is what the trial is for.
A store purchase is refunded by the store, not by VEXA. Apple and Google make those decisions themselves.
Contact support@vexatrade.ai before disputing a charge with your bank.

Full detail in Refunds.

Auto-renewal, in full

This is the disclosure shown on the iPhone and iPad paywall, required by App Store guideline 3.1.2. It is reproduced unchanged.

A note on trials

The Refund Policy refers to a free trial without giving a number, because the number depends on the plan and how you signed up. Monthly plans carry a 14-day trial on the web, iPhone, iPad and Android. Annual plans have no trial on any of them. On the web, a 30-day trial applies instead if a friend referred you, and no trial at all applies if you have subscribed to VEXA before. See How the free trial works.

Steps

To open the Terms from inside VEXA:

The web app has no Terms row in Profile.
Open vexatrade.ai/terms-conditions directly.

On Home, tap the avatar at the top right.
Scroll to Settings.
Tap Terms of Use.

In the sidebar, tap the profile chip at the bottom, then View Profile.
Scroll to Settings.
Tap Terms of Use.

On Home, tap the avatar at the top right.
Scroll to Settings.
Tap Terms of Use.

In the sidebar, tap the profile chip at the bottom showing your name.
Scroll to Settings.
Tap Terms of Use.

What you should see

Terms of Use opens vexatrade.ai/terms-conditions in your browser. The page carries an effective date and a table of contents.

If you land on a copy of the Terms or the Privacy Policy that mentions a beta programme, you are on an old page. Use the three links at the top of this article.

If it doesn’t work

The link opens a page that looks out of date. Go to vexatrade.ai/terms-conditions, vexatrade.ai/privacy-policy or vexatrade.ai/refund-policy directly. Those are the maintained copies.
You cannot find where to cancel. It is not under an Account or Billing screen, because there is no such screen. See Cancel your subscription for the real path on each device.

VEXA is not financial advice The full disclaimer, what the AI coach is built to do and refuse, and why a Sentinel alert is a prompt rather than an instruction. What VEXA stores and for how long A category-by-category table of what VEXA keeps about you, what is purged automatically, and what only goes when you delete your account. Refunds VEXA subscriptions are non-refundable once charged. The free trial is the evaluation window, and store purchases are refunded by Apple or Google.

Still stuck? Email support@vexatrade.ai.